Introduction
  • Our collection statement, explaining aspects of our collection and use of personal information.
  • Our privacy policy, further explaining how we manage personal information.
Collection Statement

Who we are: V Champ Pty Ltd ACN 625 577 835 trading as Square One Telecom.

Our contact details:

Collection from Third Party Sources
  • Publicly available sources like phone books.
  • Other companies in our group that you may have dealt with.
  • Third parties like our business partners, your authorised representative/s, and wholesalers.
  • Information brokers.
  • Other telecommunication and information service providers that interact with us in providing products to you (e.g., overseas when you use a roaming mobile service).
  • Fraud checking agencies.
  • Our dealers, contractors, and other representatives that you may deal with.
  • Our website and how you use it.
  • Various parties listed under disclosing personal information in our privacy policy.
Collection under Law
  • We may be required to collect personal information under the Telecommunications Act 1997 and other laws.
Why We Collect and Hold Personal Information
  • To operate our business and comply with the law.
  • To provide it to other parties in connection with our business.
  • For identity verification or to make changes to your service or account whenever you reach out for support.
  • The uses and disclosures we may make of personal information are detailed in our Privacy Policy.
Unavailability of Personal Information
  • If we cannot collect the information we need about you, we may not be able to supply the products or service you want.
Disclosing Personal Information
  • We may disclose personal information to contractors and suppliers whose goods and services we use to operate our business and provide services and support to you.
  • Some parties may be based overseas (e.g., India, Sri Lanka, Philippines) and countries where you use roaming services while travelling.
Access and Correction
  • Our privacy policy contains information about how you can access and seek correction of the personal information about you that we hold.
Complaints
  • Our privacy policy explains how you can complain about a breach of the Australian Privacy Principles and how we will deal with such a complaint.
Privacy Policy

Personal Information: Information or opinion about a living person who is identified or reasonably identifiable.

Kinds of Personal Information We Collect and Hold
  • Personal details: name, date of birth, gender, occupation, and driver licence number.
  • Contact details: physical, postal, work and email addresses and phone numbers.
  • Financial details: bank account, credit card numbers, billing and payment history.
  • Service-related details: username, encrypted password, service usage history, support incidents, enquiries, and complaints.
  • Other details for special situations: health info if applying for priority assistance, and info about any authorised representative.
  • We only collect personal information reasonably necessary to support our functions and activities.
Collecting Personal Information

We collect personal information directly from you wherever reasonable and practicable (e.g., phone, online, or at our premises). In other cases, we may collect from:

  • Publicly available sources like phone books.
  • Other companies in our group.
  • Third parties like business partners, authorised representatives, and wholesalers.
  • Information brokers.
  • Fraud checking agencies.
  • Other telecommunication and information service providers.
  • Our referrers, agents, contractors, and other representatives.
  • Our websites and how you use them.
Holding Personal Information
  • We hold information in hard and/or soft copy at our offices and licensed third-party facilities like data centres.
  • We take reasonable steps to keep it secure and protect it from unauthorised access, use, or alteration.
Using Personal Information
  • Identify you
  • Credit checks
  • Prevent fraud
  • Supply products and services
  • Provide information about us and offers
  • Direct marketing
  • Improve products, marketing, and website
  • Answer enquiries
  • Customer support and service
  • Manage and plan products and business
  • Charge and bill you
  • Collect payment
  • Comply with law
  • Other purposes related to operation of our business
Disclosing Personal Information
  • To contractors and suppliers for support services (e.g., marketing, fraud checks, billing, legal, etc.)
  • To authorised representatives and people who pay for services
  • To referrers, agents, corporate group members, business partners, and wholesale suppliers
  • To organisations providing credit or finance
  • To persons investing in or acquiring our business
Direct Marketing
  • Email, post, electronic messaging, social media, targeted web content, other channels
  • Direct marketing continues until you opt-out, even if you are no longer a customer
Accessing and Correcting Personal Information

Contact us for access or correction requests. We will respond per Australian Privacy Principle 12. There is no charge for requests, but a reasonable administrative charge may apply for access.

Complaints
  • Acknowledge your complaint in a reasonable time.
  • Give an estimated first response time.
  • Allocate your complaint to a suitably senior staff member.
  • Process and respond to your complaint as soon as reasonably possible.
Contacting Us